Communication Skills for Leaders
Communication Skills for Leaders – Level 1
Doing business in 2023 is very different from how many of us operated even five years ago, especially when it comes to how we connect with employees and market to customers. In response to this, Communication Skills for Leaders is designed to support you in navigating through the
changing trends around how people communicate in the workplace and marketplace. This program is also the cornerstone for attracting and
retaining the right employees.
* As a foundational program, this is a prerequisite for other programs including Transformational Leadership (Level I).
By completing the curriculum and the associated exercises, the program participants will be able to:
• Interpret basic body language cues
• Interpret para-verbal communication
• Demonstrate active listening
• Identify and apply the four main communication styles
• Describe the impact of intention in the communication process
• Explain triangulation in the workplace
• Demonstrate how to have a difficult conversation
• Describe the characteristics of the different generations
• Apply best practices in workplace communication
Course Topics:
Standard Topics (minimum 32 hours): (all of this content must be delivered as a part of this program)
• Verbal vs non-verbal communication
• Active listening
• Communication styles
• Power of intention
• Triangulation
• Best practices in workplace communication
• Navigating a multi-generational workplace
• Difficult conversations
Interchangeable Topics (maximum 8 hours): (choose from the topics in this list to complete the
non– standardized portion of the program)
• Goal setting
• Team building
• Time management
• Leading meetings
Communication Skills for Leaders - Level 1
Start Date: November 15
Duration: 10 weeks (4 hours per week)
Cost: Free
Delivery: Virtual
Instructor: Lisette Jones
Receive a Certificate of Completion at the end of the course.
Click the Registration button and you will be taken to our SkillsPass enrollment page. Or you can call Rigel Jones (647) 829-6059 to complete your registration.